Rojak99 Terms and Conditions – Complete Platform Usage Guide

1 Acceptance of Terms and Conditions

These terms and conditions ("Agreement") constitute a legally binding contract between you ("Player" or "User") and rojak99 ("Platform", "We"). This Agreement governs your use of all services, games, promotions, and features available on the rojak99 platform, whether accessed via website, mobile app, or any other interface we provide.

By completing the registration process, making your first deposit, or simply browsing the rojak99 platform, you are deemed to have read, understood, and agreed to comply with all terms contained in this document, including our Privacy Policy and Responsible Gaming policy, which form part of this overall agreement.

2 Account Registration Eligibility

To register and use the rojak99 platform, you must meet all of the following eligibility requirements without exception:

• You must be 18 and above at the time of registration. rojak99 takes this age restriction very seriously and reserves the right to request age verification documents at any time.
• You must register using true, accurate, and up-to-date personal information. False or misleading information may result in your account being suspended immediately.
• You must not be on any self-exclusion list or prohibition list set by any relevant authority.
• You must not be enrolled in any active gambling exclusion program at the time of registering a rojak99 account.
• Each individual is only permitted to hold one account only at rojak99. Multiple account registrations by the same individual are strictly prohibited.

3 Account Registration & Security

During the rojak99 account registration process, you are required to provide your full name, date of birth, a valid email address, and any other requested information. All of this information is used solely for identity verification, account security, and compliance with regulatory requirements.

You are solely responsible for keeping your account password confidential and not sharing it with anyone. rojak99 will never request your password via email, live chat, or any other communication channel. If you receive any such request, treat it as a fraudulent attempt and report it to our support team immediately.

• Use a strong password — a combination of uppercase letters, lowercase letters, numbers, and symbols — that is not used for any other online account.
• We strongly encourage you to enable two-factor authentication (2FA) on your account for an added layer of protection.
• Do not log in to your rojak99 account using a public device or an unsecured public WiFi network.
• Set up account notifications so you are immediately alerted to any unusual activity on your account.

4 Deposits & Withdrawals

Rojak99 supports a variety of popular deposit and withdrawal methods in Malaysia, including FPX, DuitNow QR, Touch 'n Go eWallet, Boost, and direct bank transfer. All transactions are processed through secure, encrypted payment channels.

• Minimum deposit limit: MYR 10 per deposit transaction. No maximum limit is set, however accounts with large deposits may require additional verification.
• Minimum withdrawal limit: MYR 30 per withdrawal transaction. Withdrawals below this limit will not be processed.
• Withdrawal processing time: Most withdrawals are processed within 5 to 30 minutes. Withdrawals requiring additional security review may take up to 24 hours.
• Withdrawals are only permitted to a bank account or digital wallet registered in the same name as your rojak99 account. Withdrawals to third parties are not permitted under any circumstances.
• Accounts that have not completed the KYC verification process may face withdrawal limits until verification is fully completed.

5 Bonuses, Promotions & Rollover Requirements

Rojak99 offers a wide range of bonuses and promotions for both new and existing members. All bonuses are subject to rollover requirements and the specific terms stated in each promotional offer. Players are advised to read the terms of each promotion before claiming it.

• Welcome bonus: Available to new members on their first deposit. The standard rollover requirement is 10x the bonus amount before any withdrawal can be made.
• Reload bonus: Offered periodically. Rollover requirements and validity periods are stated specifically in each offer.
• Deposited cash (without bonus) is not subject to any rollover requirements and may be withdrawn at any time, subject to the minimum withdrawal limit.
• All bonuses have a validity period. Bonuses that are unused or that do not meet the rollover requirements within the specified period will expire automatically.
• rojak99 reserves the right to void bonuses and any winnings earned using those bonuses if there is evidence of abuse, low-risk wagering strategies intended solely to meet rollover requirements, or fraud.

6 Game Rules and Outcomes

All games available on rojak99 use a Random Number Generator (RNG) that has been audited and certified by independent international bodies. This ensures that every game outcome is truly random and cannot be manipulated by any party, including rojak99 itself.

• The outcome of all games is final and cannot be disputed unless there is verifiable evidence of a technical failure confirmed through system logs.
• In the event of an internet connection disruption during an active game, the rojak99 system will record the outcome based on the game status at the time of the disruption, in accordance with the applicable game rules.
• In the event of a platform technical failure affecting game outcomes, rojak99 reserves the right to void the affected game and refund the original bet to the player.
• All winnings will be credited to your account balance in Malaysian Ringgit (MYR) immediately after the game result is confirmed.

7 Prohibited Player Conduct

Rojak99 is committed to maintaining a fair and safe gaming environment for all players. The following activities are strictly prohibited and may result in immediate account closure without any refund:

• Opening or using more than one account (multiple accounts) to obtain bonuses or unfair advantages.
• Money laundering — using the rojak99 platform to conceal or convert proceeds from illegal activities.
• Cheating or manipulating the game system through any technical means or unauthorized third-party software.
• Sharing your account with others or allowing others to use your account to play.
• Using structured betting strategies intended solely to exploit bonus conditions without genuine intent to play.

8 Account Closure and Suspension

Rojak99 reserves the right to suspend or close any account at any time in the event of a terms and conditions violation, suspected fraudulent activity, or upon request from the relevant authorities. Players may also request closure of their own account at any time.

• Closure at the player's request: Contact our customer support via live chat. Valid balances will be returned to the player once the review is complete.
• Suspension by rojak99: Accounts suspected of violating the terms will be suspended pending investigation. Players will be notified via their registered email.
• Permanent closure: Accounts found to have violated the terms will be permanently closed, and any funds obtained through illegitimate means will be forfeited.
• Self-exclusion: Players who wish to self-exclude from the platform may contact our support team. We fully support responsible gaming. Please refer to the Responsible Gaming ours.

9 rojak99 Liability Limits

To the extent permitted by applicable law, rojak99 is not liable for any indirect, incidental, special, or consequential losses arising from the use of or inability to use the platform, including but not limited to loss of winnings, business interruption, or data loss.

• rojak99 makes no guarantee that the platform will always operate without interruption or be free from technical errors.
• In the event of a technical disruption affecting gameplay, rojak99's liability is limited solely to the refund of the original bet amount.
• Players are solely responsible for the gaming decisions they make. rojak99 is not liable for any financial losses incurred by players.

10 Amendments to These Terms and Conditions

Rojak99 reserves the right to amend, update, or replace any part of these terms and conditions at any time in accordance with operational requirements, legislative changes, or company policy. Amendments take effect immediately upon publication on the rojak99 website.

It is the player's responsibility to review these terms and conditions periodically. Continued use of the rojak99 platform after any amendments are published constitutes your acceptance of the revised terms. If you disagree with any changes made, you have the right to close your account and withdraw any valid balance.