Rojak99 takes your privacy seriously. This document clearly explains how we collect, use, store, and protect the personal information of every player who uses our platform.
Our Privacy Commitment: rojak99 never sells, rents, or trades your personal data to third parties for marketing purposes. All information you provide is used solely to enable rojak99's services to function securely, efficiently, and responsibly in your best interest as a player.
This Privacy Policy ("Policy") is published by rojak99 ("We", "Platform") and applies to all users who register, browse, or use any services provided through the rojak99 website, our mobile app, or any other associated digital channels.
As a digital entertainment platform serving Malaysian players, rojak99 is committed to managing your personal data in a transparent, responsible, and secure manner. We respect every individual's right to privacy and are dedicated to ensuring the information you entrust to us is always handled to the highest data protection standards.
By using the rojak99 platform, you agree to the collection and use of information as described in this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of our platform and contact us to close your account.
This Policy should be read together with Terms and Conditions and policies Responsible Gaming rojak99 forms the overarching agreement framework between you and our platform.
Rojak99 collects various types of information needed to operate the platform securely and deliver the best playing experience for you. The following are the data categories we collect:
We only collect data that is genuinely necessary for the stated purposes. This "data minimisation" principle ensures we do not gather information beyond what is required for the operation and security of the rojak99 platform.
Every piece of data we collect has a clear and specific purpose. rojak99 uses your personal information for the following purposes:
You may opt out of promotional emails at any time by contacting our customer support. This will not affect essential operational communications such as transaction notifications and account security alerts.
Rojak99 uses secure, modern server infrastructure to store all player personal data. We continuously invest in the latest security technologies to ensure your information is always protected against unauthorised access, loss, or accidental disclosure.
While we take all reasonable precautions, no data transmission over the internet can be guaranteed 100% secure. We encourage you to take your own protective measures, such as using a strong password and keeping your login credentials confidential.
Rojak99 does not sell or trade your personal data. However, there are limited situations where we need to share certain information with trusted third parties to keep the platform running properly:
All third parties working with rojak99 are required to sign data protection agreements that bind them to the same strict privacy standards we uphold. We do not permit them to use your data for any purpose beyond what is specified in the service agreement.
The rojak99 website and app use cookies and similar tracking technologies to enhance the user experience, analyse usage patterns, and ensure the platform runs smoothly.
You can manage or disable cookies through your web browser settings. However, disabling certain cookies may affect the functionality of some features on the rojak99 platform.
As a rojak99 player, you have the following rights regarding the personal data we hold. We are committed to respecting and facilitating the exercise of these rights:
| Your Rights | Description | How to Submit a Request |
|---|---|---|
| Access | Request a copy of the personal data we hold about you. | Contact customer support via live chat. |
| Correction | Request correction of inaccurate or incomplete data. | Update in account settings or contact support. |
| Deletion | Request deletion of personal data, subject to legal obligations. | Submit a written request to our team. |
| Processing Limits | Request that we restrict how your data is processed under certain circumstances. | Contact customer support with your request details. |
| Mobile | Receive your data in a machine-readable format for transfer. | Send an email request to our privacy team. |
We will process data rights requests within 30 business days. In complex cases, this period may be extended with written notice to you. No charges apply for reasonable, non-repetitive requests.
The rojak99 platform is strictly for individuals aged 18 and above. We do not knowingly collect personal data from children or minors. If you believe a child has registered an account or provided personal information to us without valid guardian consent, please contact us immediately so we can take action to delete the information and close the account.
Rojak99 actively conducts age verification as part of the KYC process. Any account found to belong to a minor will be closed immediately and all associated funds handled in accordance with established procedures.
Rojak99 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or how our platform operates. Any material changes will be communicated via your registered email or a prominent notice on the rojak99 website.
The date of the latest update will always be displayed at the top of this document. We encourage you to review this Privacy Policy periodically to stay informed about how your information is protected. Continued use of the rojak99 platform after any amendments are published constitutes your acceptance of the updated policy.
If you have any questions, concerns, or requests regarding this Privacy Policy or the management of your personal data, our team is ready to assist. You may reach us through the following channels:
For data rights requests such as access, correction, or deletion, please clearly state the type of request and your account identification details so we can process it promptly and accurately.
We don't just talk about data security — we invest in real technology and processes to prove it to every player.
All data transmitted between your device and the rojak99 platform is protected with 256-bit SSL encryption — the same technology used by leading Malaysian banks to secure their customers' online transactions.
Our KYC process uses an integrated, recognised identity verification system to ensure only eligible individuals can register and use the platform. This protects you and all other players from misuse.
Rojak99 only collects data that is genuinely necessary for platform operations. We do not collect excessive or irrelevant information — every piece of data we retain has a clear and justifiable purpose.
You will receive instant notifications via email or the app whenever important account activity occurs — such as a new login, password change, or financial transaction — so you always stay informed about your account security.
Rojak99's data operations comply with all applicable data protection requirements. Our compliance team continuously monitors regulatory developments to ensure our data practices remain current and aligned with industry best standards.
Rojak99's customer support team operates 24/7 and is specifically trained to handle privacy and data security enquiries. All concerns are taken seriously and addressed with appropriate priority.